When a TAY youth completes a required contact, consent, and background form. Regardless of what a client is asking for, it’s important they know what services the Phoenix Project offers and how a trauma-informed program provides service. Next, we begin to schedule individual meetings to build authentic relationships and complete appropriate assessments.
As our relationships grow, Life Coaches begin to help clients work through challenges they may experience and begin to problem-solve. As clients reach goals we offer incentives but also barrier mitigation if they experience hardships.
We believe clients are important, deserving of quality service therefore we do not believe in rushing our process. Phoenix Project allows relationships to develop over time to better understand client needs.